1. Overview
PropVault ("PropVault," "we," "us," or "our") provides a platform for creating, managing, and sharing property-bound records ("Vaults").
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights and choices.
By using PropVault, you agree to this policy. For security practices, see our Security page and Trust Center.
2. Information We Collect
2.1 Information you provide
When you use PropVault, you may provide:
- Account details (name, email, login credentials)
- Property-related information (addresses, records, documents)
- Uploaded content (receipts, permits, reports, images, contracts, and similar materials)
- Communications with us
2.2 Information from use
We collect basic usage data to operate and improve the service:
- Log data (for example IP address, browser, device type)
- Activity within the platform (Vault actions, uploads, sharing events, and related events)
2.3 Information from third parties
Where applicable, we may receive:
- Identity verification results
- E-signature confirmations
- Payment processing confirmations
We only collect what is necessary for the specific workflow.
3. How We Use Information
We use your information to:
- Operate and maintain the platform
- Create and manage Vaults
- Enable controlled sharing and access
- Support identity verification and transaction workflows
- Improve product performance and reliability
- Communicate with you about the service
We do not sell personal information.
4. Property Records and Ownership
Vaults are designed to be property-bound records.
- Content you upload remains under your control as described in our Terms
- When a Vault transfers, control may pass to a new user
- The record itself may persist as part of the property history
PropVault does not independently verify ownership of properties or the accuracy of user-provided content. See also our Terms of Service.
6. Data Protection
We implement safeguards designed to protect your information, including:
- Encryption in transit (TLS)
- Encryption at rest
- Private storage for uploaded files
- Access controls enforced at the application and database level
No system is completely secure, but we follow industry-standard practices. For more detail, see Security.
7. Data Retention
We retain information:
- As long as your account is active
- As needed to provide the service
- As required for legal or operational purposes
Property records may persist as part of a Vault's history, even if control changes.
8. Third-Party Services
We use trusted providers for capabilities such as:
- Authentication
- Payments
- Identity verification
- E-signatures
These providers operate under their own privacy policies. We share only the information necessary for each service.
9. Your Rights and Choices
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of certain data
- Withdraw consent where applicable
To make a request, contact us at legal@propvault.homes.
10. Children's Privacy
PropVault is not intended for individuals under 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the "Last updated" date and, where appropriate, notify users.
12. Contact
For privacy-related questions, contact legal@propvault.homes.